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New Password Request in RWS ID account not working
Thread poster: Rania Ioannou
Rania Ioannou United Kingdom Local time: 06:21 English to Greek + ...
Oct 12, 2021
I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.
How can I regain access to my account again? I need to set up Trados on my new l... See more
I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.
How can I regain access to my account again? I need to set up Trados on my new laptop for a project but I am currently lost.
Is this a common issue or is it just my bad luck today? ▲ Collapse
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Stepan Konev Russian Federation Local time: 08:21 English to Russian
You contacted RWS and they failed to help you?
Oct 12, 2021
If so, hardly can anyone else help you here. Did you check your spam folder or did you try to enter any other email address here: Just enter any other email.
[Edited at 2021-10-12 19:45 GMT]
Serhan Elmacıoğlu
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Rania Ioannou United Kingdom Local time: 06:21 English to Greek + ...
TOPIC STARTER
Yes checked spam folder and all that
Oct 12, 2021
Funnily enough, you cannot log a support ticket when you cannot log in to your account so I was wondering if anyone from RWS is checking this forum. I guess Stepan you are not this person but thank you for your input.
[Edited at 2021-10-12 20:40 GMT]
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Stepan Konev Russian Federation Local time: 08:21 English to Russian
Right but
Oct 12, 2021
did you try just to enter any other email?
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