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DeepL plug-in suddenly not working in memoQ
Trådens avsändare: Giorgio Rinaldi
Andrea Filippo Tuveri
Andrea Filippo Tuveri  Identity Verified
Italien
Local time: 15:54
Engelska till Italienska
Thanks + question about this quick fix Jul 16, 2024

Rita Translator wrote:

They're going to release a new build that fixes the problem, but for now there's a quick fix for 11.0 and 10.2. Write a ticket to the support team to get access.

Update: Nevermind, apparently DeepL changed something else a few hours ago and now the memoQ fix is broken again...

[Edited at 2024-07-16 13:21 GMT]


Thanks Rita for sharing this update from MemoQ!
Do you know if each one of us does really need to open a single MemoQ Support ticket or if we can simply share the fix? Sounds so strange not to be able to download a fix without opening necessarily a ticket.

Thanks!

Andrea


 
Mario Chávez
Mario Chávez
USA
Local time: 09:54
Medlem (2024)
Engelska till Spanska
+ ...
DeepL API, two flavors Jul 17, 2024

Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.

The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to acti
... See more
Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.

The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to activate the free DeepL API key and couldn't run that plugin on memoQ 10.x

I am assuming that the OP here was referring to the free DeepL API plugin and not the subscription-based one.
Collapse


 
Rita Translator
Rita Translator  Identity Verified
Tyskland
Local time: 15:54
Tyska till Engelska
nope Jul 17, 2024

Mario Chávez wrote:

Back in January 2024, I reviewed several MT APIs, including DeepL, for compatibility in memoQ 10.x. I was able to stress test the basic APIs from Amazon Translate, Microsoft Translator (Azure) and Google Translate Basic alongside memoQ's own AGT.

The problem with DeepL, which I reported to my managers, was that it offers two types of APIs, one for the free service and another for the DeepL Pro subscription. Despite DeepL's and memoQ's online instructions, I was always unable to activate the free DeepL API key and couldn't run that plugin on memoQ 10.x

I am assuming that the OP here was referring to the free DeepL API plugin and not the subscription-based one.


No, it's the subscription-based one that's not working.


Giorgio Rinaldi
Christiane Müller
HYTO
TargetLoc
 
Giorgio Rinaldi
Giorgio Rinaldi  Identity Verified
Belgien
Local time: 15:54
Medlem (2009)
Engelska till Italienska
+ ...
TOPIC STARTER
the more the better Jul 17, 2024

Andrea Filippo Tuveri wrote:

Rita Translator wrote:

They're going to release a new build that fixes the problem, but for now there's a quick fix for 11.0 and 10.2. Write a ticket to the support team to get access.

Update: Nevermind, apparently DeepL changed something else a few hours ago and now the memoQ fix is broken again...

[Edited at 2024-07-16 13:21 GMT]


Thanks Rita for sharing this update from MemoQ!
Do you know if each one of us does really need to open a single MemoQ Support ticket or if we can simply share the fix? Sounds so strange not to be able to download a fix without opening necessarily a ticket.

Thanks!

Andrea



Hi Andrea Filippo,
I suppose that the more tickets they receive, the more motivated they will be to fix it
(two tickets is megl che uan cit.)


Andrea Filippo Tuveri
 
WolfgangS
WolfgangS
Frankrike
Local time: 15:54
Medlem (2007)
Engelska till Tyska
+ ...
DeepL not working Jul 17, 2024

Is it just me or did DeepL stop working in Studio 2022, too?

Correction:
It did not stop, one just has to go to the individual language option to activate DeepL in Studio. This did not happen to me before ... Wondering

[Edited at 2024-07-17 08:16 GMT]


 
Giorgio Rinaldi
Giorgio Rinaldi  Identity Verified
Belgien
Local time: 15:54
Medlem (2009)
Engelska till Italienska
+ ...
TOPIC STARTER
fixed but only for version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next Jul 17, 2024

"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"


This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on u
... See more
"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"


This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on using it.
I told them this. Let's what they answer.
Collapse


Andrea Filippo Tuveri
WolfgangS
HYTO
Péter Tófalvi
 
John Fossey
John Fossey  Identity Verified
Kanada
Local time: 09:54
Medlem (2008)
Franska till Engelska
+ ...
Deepl - memoQ Jul 17, 2024

Deepl is not working for me, integrated into memoQ 11.0.17

 
Nick Briggs
Nick Briggs
Storbritannien
Wish I had of seen this yesterday Jul 18, 2024

Why oh why .... when an issue like this occurs don't memoQ send out an automated email to all those license holders that have a deepl integration informing of the issue.

Wasted hours uninstalling DEEPL reconfiguring the plug in yesterday as was sure something was wrong.


Péter Tófalvi
 
Piotr Zięba
Piotr Zięba  Identity Verified
Polen
Local time: 15:54
Medlem (2012)
Engelska till Polska
Still not working Jul 18, 2024

Giorgio Rinaldi wrote:

"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"


This does not make much sense.
I opened a ticket for my version 9.10.17, not other versions.
I believe that all versions that could use the plug-in until now should be able to keep on using it.
I told them this. Let's what they answer.


FYI, this isn't fixed. They are working on a fix and are going to incorporate it to future memoQ version mentioned above.
For now no option to use DeepL plug-in in memoQ...


 
GenCL
GenCL  Identity Verified
Kanada
Local time: 09:54
Spanska till Franska
+ ...
Latest answer from memoQ technical support Jul 18, 2024

This is the latest answer I obtained from a technical support engineer at memoQ:

"Several days ago DeepL made changes to their API that made the hotfix obsolete.

However, our developers fixed the issue and we are planning to release memoQ 11.0 this week and memoQ 10.2 next week Monday."


 
WolfgangS
WolfgangS
Frankrike
Local time: 15:54
Medlem (2007)
Engelska till Tyska
+ ...
Hm... Jul 18, 2024

[quote]Piotr Zięba wrote:

Giorgio Rinaldi wrote:

"Thank you very much for helping us make memoQ better.
We would like to inform you that the issue you reported and we submitted for fixing has been fixed, and will probably be released in version(s) 10.2.26 (MR11 RC2), 11.0.19 (MR3), 11.2 (develop), 11.1.Next (release-11-1)"



FYI, this isn't fixed. They are working on a fix and are going to incorporate it to future memoQ version mentioned above.
For now no option to use DeepL plug-in in memoQ...


This means they are forcing users of versions before v10 to upgrade (if you want to use the DeepL API).

[Edited at 2024-07-18 13:18 GMT]


HYTO
Giorgio Rinaldi
Péter Tófalvi
Alexandra Leroux
 
Jan Truper
Jan Truper  Identity Verified
Tyskland
Local time: 15:54
Engelska till Tyska
works again Jul 19, 2024

I just installed a fresh upgrade to memoQ 11.0.20 -- their Deepl API plugin works again.

Péter Tófalvi
 
Piotr Zięba
Piotr Zięba  Identity Verified
Polen
Local time: 15:54
Medlem (2012)
Engelska till Polska
Great Jul 19, 2024

Good to know. This release must have appeared overnight. It wasn't available yesterday.

 
Andrea Bauer
Andrea Bauer  Identity Verified
Italien
Local time: 15:54
Italienska till Tyska
+ ...
Some news for other MemoQ versions? Jul 19, 2024

Are there any news for versions starting from 10?

I still wasn't able to fix the problem and yesterday DeepL support replied to my ticket that MemoQ is working on it.
So it's a problem within MemoQ I guess.

Andrea


 
Aurélie Duclos
Aurélie Duclos  Identity Verified
Frankrike
Local time: 15:54
Engelska till Franska
Working with MemoQ 11.0 Jul 19, 2024

Thanks for this thread and all the updates! I downloaded MemoQ 11 and DeepL is working again

 
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DeepL plug-in suddenly not working in memoQ






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