Reactivate subscription Thread poster: Wolfgang Schoene
|
|---|
Hi
After having critized Kilgrays upgrade policy, but having to choose among all the CAT tools I’m currently working with, my choice went to MemoQ, and I decided to bite the bullet and to reactivate my subscription, that is, renew my SMA which expired on June 18, 2022.
I sent a mail to Contact asking how to proceed to reactivate my subscription, but all I get is a standard answer:
„Thank you for contacting support. Unfortunately, your Support and Maintenance A... See more Hi
After having critized Kilgrays upgrade policy, but having to choose among all the CAT tools I’m currently working with, my choice went to MemoQ, and I decided to bite the bullet and to reactivate my subscription, that is, renew my SMA which expired on June 18, 2022.
I sent a mail to Contact asking how to proceed to reactivate my subscription, but all I get is a standard answer:
„Thank you for contacting support. Unfortunately, your Support and Maintenance Agreement (SMA) has already expired, which means that you are not eligible to use new versions of memoQ with new and improved features or to receive comprehensive help from our technical support team. While all the customer queries and tickets are seen by our support engineers, without a valid SMA coverage, they can only assist you with licensing or installation related queries (like extension resets or providing installer packages for older versions of memoQ). If this is the case, a support engineer will get back to you shortly.
If you wish to have the full services of our technical support team at your disposal, you need to have a valid SMA coverage. When you extend your SMA, your new SMA starts when the previous SMA expired (i.e., if your first-year SMA expires on March 31, 2022, your second year will start on April 1, 2023 – no matter when you actually extend your SMA).“
But when going to https://my.memoq.com/licenses and opening my account and clicking on Renew SMA, I’m linked to the page https://my.memoq.com/renew-sma?serial=XXX-XXXX-XXXX-XXXX and the pop-up „Loading Please wait“ keeps on turning and turning and turning ...
I reported this to Support but never got a decent answer about what to do here.
Does anybody know?
I hope some human being at Kilgray reads this and can help. ▲ Collapse
| | | |
In my last renewal mail, it said I could write to sales (at) memoq.com in case of problems. Have you tried that?
The link below does work in my case. Are you sure the serial number is correct? (It should be if you are logged in.)
https://my.memoq.com/renew-sma?serial=XXXXX-XXXXX-XXXXX-XXXXX#sma
If they don't reply at the sales addres... See more In my last renewal mail, it said I could write to sales (at) memoq.com in case of problems. Have you tried that?
The link below does work in my case. Are you sure the serial number is correct? (It should be if you are logged in.)
https://my.memoq.com/renew-sma?serial=XXXXX-XXXXX-XXXXX-XXXXX#sma
If they don't reply at the sales address, I know someone I can contact, but it would be better to try the official channels first.
They are not called Kilgray any more, by the way. The name was officially changed to memoQ some years ago. ▲ Collapse
| | | | Wolfgang Schoene 
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER | Thanks Thomas | Nov 15, 2023 |
Thomas T. Frost wrote: In my last renewal mail, it said I could write to sales (at) memoq.com in case of problems. Have you tried that? The link below does work in my case. Are you sure the serial number is correct? (It should be if you are logged in.) https://my.memoq.com/renew-sma?serial=XXXXX-XXXXX-XXXXX-XXXXX#sma If they don't reply at the sales address, I know someone I can contact, but it would be better to try the official channels first. They are not called Kilgray any more, by the way. The name was officially changed to memoQ some years ago.
Yes, the replies I got to my request came from [email protected]. But their help just stopped there with that standard answer. I answered to that but never got any further.
Yes, the serial no. is correct.
I deactivated Ad Blockers, tried both on the Mac and the Windows side, but the wheel keeps turning and turning hours on end.
| | | |
Let me try my contact. This is obviously not an acceptable service. I'll refer them to this page, where they can contact you.
| | |
|
|
|
Wolfgang Schoene
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER | Thank you so much, Thomas | Nov 15, 2023 |
Thomas T. Frost wrote:
Let me try my contact. This is obviously not an acceptable service. I'll refer them to this page, where they can contact you.
| | | | Wolfgang Schoene
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER | Thanks Thomas | Nov 17, 2023 |
Thomas T. Frost wrote: In my last renewal mail, it said I could write to sales (at) memoq.com in case of problems. Have you tried that? The link below does work in my case. Are you sure the serial number is correct? (It should be if you are logged in.) https://my.memoq.com/renew-sma?serial=XXXXX-XXXXX-XXXXX-XXXXX#sma If they don't reply at the sales address, I know someone I can contact, but it would be better to try the official channels first. They are not called Kilgray any more, by the way. The name was officially changed to memoQ some years ago.
Thanks for establishing contact with MemoQ support. We sorted it out with Viktor.
| | | | | You're welcome | Nov 17, 2023 |
Glad they fixed it, but it shouldn't be necessary to use a backdoor just to renew a licence.
In any case, there have been many improvements since your licence expired, so I hope it was worth it.
| | | | Wolfgang Schoene
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER | Not yet done with reactivation | Jan 19 |
Thomas T. Frost wrote:
In any case, there have been many improvements since your licence expired, so I hope it was worth it.
Can you please point me to a page where those many improvements are mentioned. I still have some time before the reactivation option expires.
TIA
| | |
|
|
|
Michael Beijer
United Kingdom
Local time: 16:26
Member (2009)
Dutch to English
+ ...
| Info on each new version | Jan 19 |
Wolfgang Schoene wrote: Thomas T. Frost wrote:
In any case, there have been many improvements since your licence expired, so I hope it was worth it. Can you please point me to a page where those many improvements are mentioned. I still have some time before the reactivation option expires. TIA
https://www.memoq.com/downloads
| | | | Wolfgang Schoene
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER
Michael Beijer wrote: Wolfgang Schoene wrote: Thomas T. Frost wrote:
In any case, there have been many improvements since your licence expired, so I hope it was worth it. Can you please point me to a page where those many improvements are mentioned. I still have some time before the reactivation option expires. TIA
| | | |
Wolfgang Schoene wrote:
After having critized Kilgrays upgrade policy, but having to choose among all the CAT tools I’m currently working with, my choice went to MemoQ
If you have five minutes, I’d appreciate to read what makes memoQ the best tool for you.
| | | | Wolfgang Schoene
France
Local time: 17:26
Member (2007)
English to German
+ ...
TOPIC STARTER
Hans Lenting wrote: Wolfgang Schoene wrote:
After having critized Kilgrays upgrade policy, but having to choose among all the CAT tools I’m currently working with, my choice went to MemoQ
If you have five minutes, I’d appreciate to read what makes memoQ the best tool for you.
Can't remember having said that it's the best CAT for me. I just have to choose the best option among several CATs to keep as second tool together with Cafetran.
| | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Reactivate subscription | Trados Business Manager Lite | Create customer quotes and invoices from within Trados Studio
Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.
More info » |
| | Wordfast Pro | Translation Memory Software for Any Platform
Exclusive discount for ProZ.com users!
Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value
Buy now! » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |
Login to reply/comment 
